Sending an SMS bulletin

Who is this article for?
Administrators who want to learn to send an SMS bulletin.
Administrator permissions are required.

This tutorial walks you through the process of creating and sending SMS bulletins.

You will learn how to compose messages, select recipients, configure email fallback options, and send notifications to specific users or groups.

1. Creating and sending an SMS bulletin

Navigate to Bulletins to access the bulletin management section.
Select Send New Notification to begin composing a new bulletin.
Click SMS Bulletins to create a text message notification. Please note that only certain country codes are supported for SMS notifications. If you have any questions or require assistance, please contact a team member.
Select the Email Fallback option if you want users who do not have a valid phone number in the system to receive the notification via email instead.
If Email Fallback is selected, enter the Email Subject Line that will be used if the SMS delivery fails.
Enter the message text to include the content you want to communicate in the bulletin.
Use the Attach File option to add any relevant documents or images to bulletins.
Select Next Page to move to the recipient selection step.
The Recipient Selection page will open, displaying various options that help you choose the appropriate audience for sending the bulletin.
Select Everyone to send the bulletin to all users, or choose the appropriate recipient group or role to target the intended audience.
To send an SMS bulletin for a specific room, search for the room and select it from the dropdown menu, then choose the appropriate recipient role to ensure the bulletin is sent to the intended audience.
To send an SMS bulletin for a specific User Personnel, search for the user and select the appropriate user from the dropdown list. The bulletin will then be sent to Everyone or to the selected role, based on the chosen user's personal roster.
Notifications can also be sent based on organization, department, location, facility, or user tags. Select the desired locations or groups, and the message will be delivered to everyone within the selected organizations or to users with specific roles.
Select Next Page to continue with the bulletin creation process.
Review the notification details to confirm the selected users, along with the message text. At this stage, three options are available: Previous, which allows you to return to the previous page to make changes; Cancel, which cancels the notification; and Confirm, which proceeds to the next step in the process.
Review the page to verify that your bulletin looks good and select send message.
The SMS bulletin is now created, and the page will display statistics showing how many messages were sent and the number of users who received them.