Who is this article for?

Administrators responsible for user management.

Administrator role is required.

This article explains how to merge duplicate user records in the platform.

1. Merging users

To merge duplicate users:

1. Open the Administration menu.
2. Navigate to Data Manager.
3. Select Users.
4. Click Merge.
5. Enter the User ID for the record you wish to keep.
6. Enter the User ID for the record you wish to delete.
7. Click Confirm.

Once merged, this action cannot be undone. Always verify both User IDs before proceeding.