Who is this article for?

Administrators responsible for subprogram management.

Administrator role is required.

Subprogram-level notifications cascade down to all frameworks and calendar events under that subprogram. This is useful for establishing standard reminders without having to configure each event individually.

This article shows you how to set these notifications up.

1. Accessing notifications

To access notification settings:

1. Go to the Program Builder.
2. Switch to the Sub Program tab.
3. Click Notifications (Bell icon).

You will be taken to a list of all notifications currently set up for the selected subprogram.

Updates at the subprogram level automatically apply to all frameworks and events beneath it. Review existing notifications to avoid duplicate reminders.

Subprogram notifications serve as the default. Framework- or event-level notifications can supplement or override these settings if needed.

2. Configuring notifications

You can configure multiple notifications per subprogram for layered reminders.

Example

Email notification sent out 14 days before the due date.

SMS notification sent out two days before the due date.

Email notification sent out two days after the due date to follow-up on overdue tasks.

2.1. Email

To configure an email notification:

1. Click + Email.
2. Enter a Subject Line.
3. Add Message Text.
4. Define Notification Preference.
   You can return the value to 0 by clicking Reset.
5. Set the Status to Active.
6. Click Save.

Use descriptive subject lines and keep body text under a few short paragraphs for best readability on mobile devices.

2.2. SMS

Users must have a valid phone number listed in their profile to receive SMS notifications.

To configure an SMS notification:

1. Click + SMS.
2. Add Message Text.
3. Define Notification Preference.
   You can return the value to 0 by clicking Reset.
4. Set the Status to Active.
5. Click Save.

Keep messages under 160 characters to ensure compatibility across all carriers.