Who is this article for?

Administrators responsible for event management.

Administrator role is required.

Event-level notifications can complement or override the default reminders configured at the subprogram or framework level. Because events drive daily tasks, updates here have the most immediate operational impact.

This article shows you how to set these notifications up.

1. Accessing notifications

To access notification settings:

1. Go to the Program Builder.
2. Switch to the Calendar Events tab.
3. Click Notifications (Bell icon).

You will be taken to a list of all notifications currently set up for the selected event.

Changes to notifications or assignments can affect dozens, or even hundreds, of users. Always preview assignments in the Review & Submit step before finalising.

2. Configuring notifications

You can configure multiple notifications per event for layered reminders.

Example

Email notification sent out 14 days before the due date.

SMS notification sent out two days before the due date.

Email notification sent out two days after the due date to follow-up on overdue tasks.

2.1. Email

To configure an email notification:

1. Click + Email.
2. Enter a Subject Line.
3. Add Message Text.
4. Define Notification Preference.
   You can return the value to 0 by clicking Reset.
5. Set the Status to Active.
6. Click Save.

Subject lines should be short and specific so they display well on mobile devices.

2.2. SMS

Users must have a valid phone number listed in their profile to receive SMS notifications.

To configure an SMS notification:

1. Click + SMS.
2. Add Message Text.
3. Define Notification Preference.
   You can return the value to 0 by clicking Reset.
4. Set the Status to Active.
5. Click Save.

Keep messages under 160 characters to ensure full delivery across a range of devices.

3. Reverting to default notifications

To revert to default notifications set at subprogram or framework level, click Switch to Default. This will reset the event notifications, removing the override.

4. Use cases

Below are examples of how lack of event notifications can impact various industries.